Do we charge for sales/robo calls?
We do not charge for any calls under 25 seconds. This will eliminate the majority of unwanted calls. If we are unsure if a caller is a telemarketer, we will send you a notification. You are able to block calls from your Jill's Office App.
Do you charge a cancellation fee?
How can I cancel?
Please visit www.jillsoffice.com/cancel to cancel your account.
Was I charged per the call or per the minute?
Jill's office announced in March 2018 that it would be changing from a per-call pricing to a per-minute pricing. The minute pricing took effect August 2018. But we do not charge for calls 25 seconds or under, and we stop charging for calls 7 minutes or over.
I have a question or concern about my bill, what should I do?
If you have a question or concern about your bill please email firstname.lastname@example.org. If emailed into Jill's Office within 30 hours of you reciving your recipt, you will not be billed until you have a resolution of your question or concern
When will I be charged?
You will be charged 48 hours after you have received your Jill's Office usage receipt.
When do I get a copy of my invoice?
When your card of file is charged, you will receive a paid in full receipt.