Billing Question

Do we charge for sales/robo calls?

We do not charge for any calls under 25 seconds. This will eliminate the majority of unwanted calls. If we are unsure if a caller is a telemarketer, we will send you a notification. You are able to block calls from your Jill's Office App.



Do you charge a cancellation fee?

No, we do not charge cancellation fees. We do not have any contracts and your account is billed month to month. Your final bill will reflect all charges up to your cancellation date.



How can I cancel?

Please visit www.jillsoffice.com/cancel to cancel your account.



Was I charged per the call or per the minute?

Jill's office announced in March 2018 that it would be changing from a per-call pricing to a per-minute pricing. The minute pricing took effect August 2018. But we do not charge for calls 25 seconds or under, and we stop charging for calls 7 minutes or over.



I have a question or concern about my bill, what should I do?

If you have a question or concern about your bill please email billing@jillsoffice.com. If emailed into Jill's Office within 30 hours of you reciving your recipt, you will not be billed until you have a resolution of your question or concern



When will I be charged?

You will be charged 48 hours after you have received your Jill's Office usage receipt.



When do I get a copy of my invoice?

When your card of file is charged, you will receive a paid in full receipt.